National City Mortgage
National City Mortgage is the sixth largest servicer in the country, and manages a portfolio of 1.2 million loans.
National City Mortgage was recently acquired by PNC Bank, a division of The PNC Financial Services Group, Inc. It’s one of the nation’s largest diversified financial services organizations providing retail and business banking, specialized services for corporations and government entities, including corporate banking, real estate finance and asset-based lending, wealth management, asset management and global fund services.
What’s Being Done:
National City Mortgage offers the following assistance to qualified borrowers:
- Forbearance, which is a temporary reduction or suspension of payments for a specified period of time after which, another option must be agreed upon to bring the account current. This option may be available for individuals who know they will have a source of funds to bring the account current by a certain date.
- Repayment plans, which are agreements where homeowners would resume making regular monthly payments in addition to a portion of the past-due payments.
- Modifications, which can include a reduction to the interest rate, extension of the loan term, or adding delinquent interest to the unpaid balance.
- Partial claims, which are interest-free loans from your mortgage guarantor in order to make your account current.
Next Steps:
If you are currently delinquent, or think you might fall behind on your payments on a loan that’s being serviced by National City Mortgage, National City Mortgage recommends that you call.
Contact Info:
- Toll free 1 (800) 523-8654
Hours: Mon–Thurs: 8:00 am–10:30 pm ET
Friday: 8 am-5pm ET
Saturday: 8am-noon ET
If you are unable to reach your servicer or local state program, or if you would like additional assistance in this process, contact Mortgage Outreach Services at 866-408-0420. Mortgage Outreach works directly with many servicers to help find solutions for borrowers who are struggling to keep up with their payments.
